Issuance outside of normal office hours

  • If you would like to have the certificate issued outside of our clinic’s hours, please read the following carefully before contacting us. 
  • Please send us all the information needed, other than the test result, and pay the document fee during our normal office hours
  • Please make sure to include “date and time of the sample collection or the appointment time for the test” 
  • The document fee will be $100 for everyone, whether you are a patient of ours or not. 
  • If for any reason we are not able to issue a certificate (positive test result, inadequate information, etc.), we will refund $50 for every document. The refund will be issued to the credit card used the following business day. 
  • On the days our clinic is closed, we will issue certificates on 11am, 2pm, and 5pm.
  • Phone calls to our clinics regarding the certificates outside of our clinic hours are strictly prohibited. 
  • There may be an instance where issuance outside of clinic hours is impossible so please give us a call beforehand during our clinic hours.